Damaged or Missing Orders: We are always happy to help replace or refund your missing or damaged items within 10 days of purchase. If you receive a damaged package, please take photos of items box and the labels. Please have this information ready for our Customer Experience Team when emailing us.  If you chose to have a replacement sent to you, we will ship it to the original shipping address. BE SURE TO DOUBLE CHECK YOUR ADDRESS for shipping! If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs. 

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Orders placed before 9 am (PST) on weekdays ship that same day.  Orders placed after 9 am (PST) will ship the following day.  Orders placed in the weekends will always ship on Monday.

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We welcome returns within 10 days of purchase. We will gladly refund the product price for eligible items that are unused and are in sale-able condition.  All refunds are applied to the original method of payment.  Shipping, including associated fees/duties/taxes, are at customer’s expense. Please mail returns to: Nat Nat Natural Returns (Insert Your Order Number) PO BOX 9164, Calabasas CA 91372.   Please allow us 10-15 business days to process your return.