Damaged or Missing Orders: We are always happy to help replace or refund your missing or damaged items within 10 days of purchase. If you receive a damaged package, please take photos of items box and the labels. Please have this information ready for our Customer Experience Team when emailing us. If you chose to have a replacement sent to you, we will ship it to the original shipping address. BE SURE TO DOUBLE CHECK YOUR ADDRESS for shipping! If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.
Orders placed before 9 am (PST) on weekdays ship that same day. Orders placed after 9 am (PST) will ship the following day. Orders placed in the weekends will always ship on Monday.
We welcome returns within 10 days of purchase. We will gladly refund the product price for eligible items that are unused and are in sale-able condition. All refunds are applied to the original method of payment. Shipping, including associated fees/duties/taxes, are at customer’s expense. Please mail returns to: Nat Nat Natural Returns (Insert Your Order Number) PO BOX 9164, Calabasas CA 91372. Please allow us 10-15 business days to process your return.